You may need to factory reset your device if it has become unresponsive and you have already tried restarting it and troubleshooting your network. You may also wish to factory reset your Roku device If you are returning or reselling it and wish to clear any personal information.
How can we help you?
How to factory reset your streaming device
Agent support
We offer agent-assisted support for certain issues and devices
From the Settings menu
Perform the following steps with your remote or the mobile app.
- Press Home
on your remote - Scroll and select Settings
- Select System
- Select Advanced system settings
- Select Factory reset
- If you have a TV, select Factory reset everything. Otherwise, move to the next step.
- Follow the on-screen instructions
How to set up your streaming player or Streaming Stick (any model)
Learn how to set up your streaming player or Streaming Stick®. If you need help, visit the dedicated setup article for setting up a Roku TV system.
How to connect your device to a TV
Step 1: Connect your device to a TV
The first step to setting up your device is connecting your streaming device to a television with an HDMI port.
Step 2: Connect to power
Next, connect your streaming device to a power source. It is important to use the USB cable that came with your Streaming Stick—using another cable will prevent it from turning on (error 022).
- From a USB port on your TV
All Streaming Sticks support USB power, as do some players. If you are connecting your device to USB power, use the USB power cable to connect it to a USB port on your TV.
How to activate or link your streaming device
Your account is used to securely store your personal information, payment and transaction history, streaming preferences, and viewing history—all to give you the best streaming experience. This article explains how to activate your streaming player or system, as well as how to resolve co
Connect to the Internet
Complete the on-screen instructions to connect your device to your home network before you can start activation.
- Select Set up for home use if you’re using your device at home
- Choose Set up new wireless connection if you are connecting to the Internet via Wi-Fi
- Your device will detect available Wi-Fi networks. Use the Directional Pad on your Remote to select your wireless network
